Returns and Exchanges Policy
At ALRAQI MEATS, customer satisfaction matters to us. This policy explains how returns and exchanges are handled.
1. Return conditions
A return may be requested if the product is unused, unopened and in its original condition.
The return must be made within 48 hours of receipt.
Include the purchase receipt or order number with the returned product.
Products that cannot be returned
Frozen meat after its packaging has been opened, and products damaged through personal use, cannot be returned.
2. Exchange conditions
The product must be unused and in its original condition.
The exchange must be requested within 48 hours of receipt.
Contact us through WhatsApp or email to confirm the exchange.
3. How to request a return or exchange
Contact us:
WhatsApp: +966550937701
Email: [email protected]
Send your order number and the reason for the return or exchange.
We will arrange how the product should be sent back or collected by a delivery representative.
After the product has been checked, we will issue a refund or exchange it for the replacement product.
4. Refunds
Refunds are issued to the payment method used for the purchase.
Processing may take 1–3 working days, depending on the bank or payment method.
5. Important notes
The product must remain in its original condition, with its packaging unopened and the product unused.
The store may refuse a request if the product has been damaged or misused.
We may amend this policy at any time. Updates will be published on this page.
