Terms and Conditions
Welcome to ALRAQI MEATS. By using our website or app, you agree to the following terms and conditions. Please read them carefully before using our services or making a purchase.
1. Definitions
ALRAQI MEATS: An online store specialising in fresh meat and meat products.
Customer: Anyone who uses the website or app or makes a purchase.
Order: A purchase made through the website or app.
2. Acceptance of these terms
Using the website or app, creating an account or completing a purchase constitutes your express acceptance of all the terms on this page.
3. Products
All products are subject to availability.
Final weights may vary within the normal ranges for fresh products.
Product images are for illustration. Minor details may vary upon delivery, while the product type and essential specifications remain the same.
4. Prices
All prices are displayed in Saudi riyals.
ALRAQI MEATS may change prices or offers at any time before an order is confirmed.
The applicable price is the price displayed when you complete your purchase.
5. Order confirmation
Your order enters processing once you receive confirmation from ALRAQI MEATS.
The store may decline to fulfil an order if the product is unavailable, a pricing error occurs, the delivery address cannot be reached, the order contains incorrect information, or misuse of the website or payment methods is suspected.
6. Order preparation
Orders are prepared according to the information and any cutting, packaging or preparation options selected by the customer.
Once preparation has started, some details may no longer be changed and cancellation may not be possible.
7. Delivery
We deliver to the areas covered by our service.
Delivery times vary by city and operating schedule.
Customers must provide a clear address and a correct contact number.
If delivery cannot be completed because the information is incorrect or the customer does not respond, the store may reschedule delivery in accordance with its policy.
8. Cancellation and returns
Because our products are fresh food, cancellation may be requested before preparation starts.
Once an order has been prepared, cut or packed, it cannot be cancelled or returned unless there is an error by the store or a product issue that warrants this under applicable regulations.
9. Customer responsibilities
Customers must provide accurate and complete information, check their mobile number and address, receive their order at the scheduled time, and use the website lawfully without misusing its services.
10. Accounts
If you create an account, you are responsible for keeping your login details secure, all activity carried out through your account, and updating your details when necessary.
11. Payment methods
ALRAQI MEATS accepts the payment methods available on the website or app.
We protect payment information in accordance with applicable regulations. We do not retain bank card details when payments are processed by authorised payment service providers.
12. Intellectual property
The website's content, including its logo, images, design, text and brand, belongs to ALRAQI MEATS. It may not be used, republished or copied without prior written consent.
13. Limitation of liability
ALRAQI MEATS makes every effort to provide accurate and current information. It is not responsible for damage resulting from use of the website in breach of these terms or from circumstances beyond its control.
14. Changes to these terms
ALRAQI MEATS may amend these terms at any time. Amendments take effect when published on the website or app.
15. Contact
For questions about these terms or your order, contact customer service using the channels available on the website or app. Our team will provide support and answer your questions as soon as possible.
16. Applicable law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute will be resolved by the competent judicial authorities in Saudi Arabia.
