Food Safety and Quality Policy

Food Safety and Quality Policy

ALRAQI MEATS is committed to providing safe, fresh food products to high standards of quality and food safety, so that our products reach customers in the best possible condition.

Product quality

Carcasses and meat are carefully selected from trusted, approved sources.

All animals are slaughtered in licensed abattoirs in accordance with Islamic requirements.

Products undergo quality checks before preparation and packaging.

We aim to offer high-quality fresh meat that meets our customers' expectations.

Food safety

Products are prepared and cut in a clean, hygienic environment following good food safety practices.

Our team follows ongoing cleaning and sanitising procedures throughout preparation.

Products are kept at appropriate temperatures to preserve freshness and quality.

Packaging and transport

Products are packed using food-safe materials that protect their quality in transit.

Refrigerated transport maintains the cold chain until your order arrives.

We aim to deliver orders as promptly as possible to preserve their quality.

Storage after delivery

Keep chilled meat in the refrigerator at 0–4°C if it will be used soon.

For longer storage, keep meat in the freezer at -18°C or below.

Do not refreeze a product after it has thawed.

Quality concerns

If you have a concern about product quality or packaging, please contact customer service within 24 hours of receiving your order. Include photos showing the issue. We will review the case and take appropriate action in accordance with store policy.

Our commitment

ALRAQI MEATS is committed to complying with the requirements and regulations of the Saudi Food and Drug Authority. We continually improve our quality and food safety procedures to provide safe, fresh products that deserve our customers' trust.